Refund Policy

Each Box is a single one-time purchase at its listed price, plus any applicable sales tax. There is no subscription to cancel.

When Stripe processes an eligible refund, applicable sales tax is handled as part of the refund according to the amount refunded and Stripe’s tax/payment processing.

Because personalized Boxes may involve digital content created specifically for you, change-of-mind refunds are generally not available once personalized creation or fulfillment has begun. If you contact us before personalization or fulfillment has started, we will do our best to cancel and refund the purchase in full.

Nothing in this section limits or removes any rights you may have under the consumer laws that apply to you.

If you were charged more than once for the same purchase, we will refund the duplicate charge in full. Email us with the email address you used at checkout and we will resolve it.

If a technical or fulfillment problem prevents us from delivering the personalized digital Box you purchased, we will first try to fix the issue and complete or re-deliver your purchase. If we cannot deliver the purchased Box, we will provide a full refund, subject to any rights or remedies available under applicable law.

Please check your spam or promotions folder before contacting us.

If purchased Box content is materially defective or inaccessible — for example, required content fails to load, an included audio feature does not play, or a secure access link does not work — contact us. We will first try to repair, regenerate where appropriate, restore access, or re-deliver the affected content at no cost. If we cannot provide the purchased experience as described, we will provide an appropriate refund as required by this policy and applicable law.

Personal dissatisfaction with the tone, style, interpretation, or subjective content of personalized or AI-assisted material is not by itself a technical defect. Change-of-mind requests are handled under the section above, subject to applicable consumer law.

If you believe you purchased the wrong Box or made an accidental purchase, contact us as soon as possible. If personalization or fulfillment has not begun, we will do our best to cancel it. Once personalized creation or fulfillment has begun, the change-of-mind terms above generally apply.

Each Box purchase is a separate transaction. A refund approved for one Box applies to that purchase and does not automatically refund or remove other Boxes in your Meet Other You collection.

Nothing in this policy limits or removes any rights you may have under the consumer laws that apply to you. Where those laws give you a stronger right to a refund, those rights apply.

Email hello@meetotheryou.com from the address you used at checkout and describe what happened. If possible, identify which Box or purchase the request concerns. Approved refunds are issued to the original payment method through Stripe; your bank may take a few business days to show the credit.

See also our Terms of Service and Privacy Policy.